regular policy and service
We have a 30-day return policy when it comes to the beddings, small houses and so on, but unfor not on our costume made big enclousers because it's made from scratch and is costumeized. But ofc if something is wrong with the cage we here to help and want you to be happy and satisfied you don't need to worry, we do everything we can to make the best.
But for other products which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tinkelzoosverige@gmail.com. Please note that returns will need to be sent to the following address: tinkelzoo takläggaregatan 15 50348 norrköping
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tinkelzoosverige@gmail.com.
You can also contact us on our social medias we answer fast, and we also have our chat here, we are available monday- friday 11:00 Am to 6 Pm ( 18:00 )
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at tinkelzoosverige@gmail.com.
service
OVERVIEW
Welcome to Tinkelzoo! The terms “we”,
“us” and “our” refer to Tinkelzoo. Tinkelzoo operates this store and
website, including all related information, content, features, tools,
products and services in order to provide you, the customer, with a
curated shopping experience (the “Services”). Tinkelzoo is powered by
Shopify, which enables us to provide the Services to you.
The below
terms and conditions, together with any policies referenced herein
(these “Terms of Service” or “Terms”) describe your rights and
responsibilities when you use the Services.
Please read these Terms
of Service carefully, as they include important information about your
legal rights and cover areas such as warranty disclaimers and
limitations of liability.
By visiting, interacting with or using our
Services, you agree to be bound by these Terms of Service and our
Privacy Policy [LINK]. If you do not agree to these Terms of Service or
Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By
agreeing to these Terms of Service, you represent that you are at least
the age of majority in your state or province of residence, and you
have given us your consent to allow any of your minor dependents to use
the Services on devices you own, purchase or manage.
To use the
Services, including accessing or browsing our online stores or
purchasing any of the products or services we offer, you may be asked to
provide certain information, such as your email address, billing,
payment, and shipping information. You represent and warrant that all
the information you provide in our stores is correct, current and
complete and that you have all rights necessary to provide this
information.
You are solely responsible for maintaining the security
of your account credentials and for all of your account activity. You
may not transfer, sell, assign, or license your account to any other
person.
SECTION 2 - OUR PRODUCTS
We have
made every effort to provide an accurate representation of our products
and services in our online stores. However, please note that colors or
product appearance may differ from how they may appear on your screen
due to the type of device you use to access the store and your device
settings and configuration.
We do not warrant that the appearance or
quality of any products or services purchased by you will meet your
expectations or be the same as depicted or rendered in our online
stores.
All descriptions of products are subject to change at any
time without notice at our sole discretion. We reserve the right to
discontinue any product at any time and may limit the quantities of any
products that we offer to any person, geographic region or jurisdiction,
on a case-by-case basis.
SECTION 3 - ORDERS
When
you place an order, you are making an offer to purchase. Tinkelzoo
reserves the right to accept or decline your order for any reason at its
discretion. Your order is not accepted until Tinkelzoo confirms
acceptance. We must receive and process your payment before your order
is accepted. Please review your order carefully before submitting, as
Tinkelzoo may be unable to accommodate cancellation requests after an
order is accepted. In the event that we do not accept, make a change to,
or cancel an order, we will attempt to notify you by contacting the
e‑mail, billing address, and/or phone number provided at the time the
order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You
represent and warrant that your purchases are for your own personal or
household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices,
discounts and promotions are subject to change without notice. The
price charged for a product or service will be the price in effect at
the time the order is placed and will be set out in your order
confirmation email. Unless otherwise expressly stated, posted prices do
not include taxes, shipping, handling, customs or import charges.
Prices
posted in our online stores may be different from prices offered in
physical stores or in online or other stores operated by third parties.
We may offer, from time to time, promotions on the Services that may
affect pricing and that are governed by terms and conditions separate
from these Terms. If there is a conflict between the terms for a
promotion and these Terms, the promotion terms will govern.
You
agree to provide current, complete and accurate purchase, payment and
account information for all purchases made at our stores. You agree to
promptly update your account and other information, including your email
address, credit card numbers and expiration dates, so that we can
complete your transactions and contact you as needed.
You represent
and warrant that (i) the credit card information you provide is true,
correct, and complete, (ii) you are duly authorized to use such credit
card for the purchase, (iii) charges incurred by you will be honored by
your credit card company, and (iv) you will pay charges incurred by you
at the posted prices, including shipping and handling charges and all
applicable taxes, if any.
SECTION 5 - SHIPPING AND DELIVERY
We
are not liable for shipping and delivery delays. All delivery times are
estimates only and are not guaranteed. We are not responsible for
delays caused by shipping carriers, customs processing, or events
outside our control. Once we transfer products to the carrier, title and
risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our
Services, including but not limited to all trademarks, brands, text,
displays, images, graphics, product reviews, video, and audio, and the
design, selection, and arrangement thereof, are owned by Tinkelzoo, its
affiliates or licensors and are protected by U.S. and foreign patent,
copyright and other intellectual property laws.
These Terms permit
you to use the Services for your personal, non-commercial use only. You
must not reproduce, distribute, modify, create derivative works of,
publicly display, publicly perform, republish, download, store, or
transmit any of the material on the Services without our prior written
consent. Except as expressly provided herein, nothing in these Terms
grants or shall be construed as granting a license or other rights to
you under any patent, trademark, copyright, or other intellectual
property of Tinkelzoo, Shopify or any third party. Unauthorized use of
the Services may be a violation of federal and state intellectual
property laws. All rights not expressly granted herein are reserved by
Tinkelzoo.
Tinkelzoo’s names, logos, product and service names,
designs, and slogans are trademarks of Tinkelzoo or its affiliates or
licensors. You must not use such trademarks without the prior written
permission of Tinkelzoo. Shopify’s name, logo, product and service
names, designs and slogans are trademarks of Shopify. All other names,
logos, product and service names, designs, and slogans on the Services
are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You
may be provided with access to customer tools offered by third parties
as part of the Services, which we neither monitor nor have any control
nor input.
You acknowledge and agree that we provide access to such
tools “as is” and “as available” without any warranties, representations
or conditions of any kind and without any endorsement. We shall have no
liability whatsoever arising from or relating to your use of optional
third-party tools.
Any use by you of the optional tools offered
through the site is entirely at your own risk and discretion and you
should ensure that you are familiar with and approve of the terms on
which tools are provided by the relevant third-party provider(s).
We
may also, in the future, offer new features through the Services
(including the release of new tools and resources). Such new features
shall also be deemed part of the Services and are subject to these Terms
of Service.
SECTION 8 - THIRD-PARTY LINKS
The
Services may contain materials and hyperlinks to websites provided or
operated by third parties (including any embedded third party
functionality). We are not responsible for examining or evaluating the
content or accuracy of any third-party materials or websites you choose
to access. If you decide to leave the Services to access these materials
or third party sites, you do so at your own risk.
We are not liable
for any harm or damages related to your access of any third-party
websites, or your purchase or use of any products, services, resources,
or content on any third-party websites. Please review carefully the
third-party's policies and practices and make sure you understand them
before you engage in any transaction. Complaints, claims, concerns, or
questions regarding third-party products and services should be directed
to the third-party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE
TO MERCHANT: This section accurately characterizes Shopify’s
relationship with your store and should not be removed or modified.]
Tinkelzoo
is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make in our Store are made
directly with Tinkelzoo. By using the Services, you acknowledge and
agree that Shopify is not responsible for any aspect of any sales
between you and Tinkelzoo, including any injury, damage, or loss
resulting from purchased products and services. You hereby expressly
release Shopify and its affiliates from all claims, damages, and
liabilities arising from or related to your purchases and transactions
with Tinkelzoo.
SECTION 10 - PRIVACY POLICY
All
personal information we collect through the Services is subject to our
Privacy Policy, which can be viewed here [LINK], and certain personal
information may be subject to Shopify’s Privacy Policy, which can be
viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because
the Services are hosted by Shopify, Shopify collects and processes
personal information about your access to and use of the Services in
order to provide and improve the Services for you. Information you
submit to the Services will be transmitted to and shared with Shopify as
well as third parties that may be located in other countries than where
you reside, in order to provide services to you. Review our privacy
policy [LINK] for more details on how we, Shopify, and our partners use
your personal information.
SECTION 11 - FEEDBACK
If
you submit, upload, post, email, or otherwise transmit any ideas,
suggestions, feedback, reviews, proposals, plans, or other content
(collectively, “Feedback”), you grant us a perpetual, worldwide,
sublicensable, royalty-free license to use, reproduce, modify, publish,
distribute and display such Feedback in any medium for any purpose,
including for commercial use. We may, for example, use our rights under
this license to operate, provide, evaluate, enhance, improve and promote
the Services and to perform our obligations and exercise our rights
under the Terms of Service.
You also represent and warrant that: (i)
you own or have all necessary rights to all Feedback; (ii) you have
disclosed any compensation or incentives received in connection with
your submission of Feedback; and (iii) your Feedback will comply with
these Terms. We are and shall be under no obligation (1) to maintain
your Feedback in confidence; (2) to pay compensation for your Feedback;
or (3) to respond to your Feedback.
We may, but have no obligation
to, monitor, edit or remove Feedback that we determine in our sole
discretion to be unlawful, offensive, threatening, libelous, defamatory,
pornographic, obscene or otherwise objectionable or violates any
party’s intellectual property or these Terms of Service.
You agree
that your Feedback will not violate any right of any third-party,
including copyright, trademark, privacy, personality or other personal
or proprietary right. You further agree that your Feedback will not
contain libelous or otherwise unlawful, abusive or obscene Feedback, or
contain any computer virus or other malware that could in any way affect
the operation of the Services or any related website. You may not use a
false email address, pretend to be someone other than yourself, or
otherwise mislead us or third-parties as to the origin of any Feedback.
You are solely responsible for any Feedback you make and its accuracy.
We take no responsibility and assume no liability for any Feedback
posted by you or any third-party.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally
there may be information on or in the Services that contain
typographical errors, inaccuracies or omissions that may relate to
product descriptions, pricing, promotions, offers, product shipping
charges, transit times and availability. We reserve the right to correct
any errors, inaccuracies or omissions, and to change or update
information or cancel orders if any information is inaccurate at any
time without prior notice (including after you have submitted your
order).
SECTION 13 - PROHIBITED USES
You
may access and use the Services for lawful purposes only. You may not
access or use the Services, directly or indirectly: (a) for any unlawful
or malicious purpose; (b) to violate any international, federal,
provincial or state regulations, rules, laws, or local ordinances; (c)
to infringe upon or violate our intellectual property rights or the
intellectual property rights of others; (d) to harass, abuse, insult,
harm, defame, slander, disparage, intimidate, or harm any of our
employees or any other person; (e) to transmit false or misleading
information; (f) to send, knowingly receive, upload, download, use, or
re-use any material that does not comply with the these Terms; (g) to
transmit, or procure the sending of, any advertising or promotional
material, including any “junk mail,” “chain letter,” “spam,” or any
other similar solicitation; (h) to impersonate or attempt to impersonate
any other person or entity; or (i) to engage in any other conduct that
restricts or inhibits anyone's use or enjoyment of the Services, or
which, as determined by us, may harm Tinkelzoo, Shopify or users of the
Services, or expose them to liability.
In addition, you agree not
to: (a) upload or transmit viruses or any other type of malicious code
that will or may be used in any way that will affect the functionality
or operation of the Services; (b) reproduce, duplicate, copy, sell,
resell or exploit any portion of the Services; (c) collect or track the
personal information of others; (d) spam, phish, pharm, pretext, spider,
crawl, or scrape; or (e) interfere with or circumvent the security
features of the Services or any related website, other websites, or the
Internet. We reserve the right to suspend, disable, or terminate your
account at any time, without notice, if we determine that you have
violated any part of these Terms.
SECTION 14 - TERMINATION
We
may terminate this agreement or your access to the Services (or any
part thereof) in our sole discretion at any time without notice, and you
will remain liable for all amounts due up to and including the date of
termination.
The following sections will continue to apply following
any termination: Intellectual Property, Feedback, Termination,
Disclaimer of Warranties, Limitation of Liability, Indemnification,
Severability, Waiver; Entire Agreement, Assignment, Governing Law,
Privacy Policy, and any other provisions that by their nature should
survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
The
information presented on or through the Services is made available
solely for general information purposes. We do not warrant the accuracy,
completeness, or usefulness of this information. Any reliance you place
on such information is strictly at your own risk. We disclaim all
liability and responsibility arising from any reliance placed on such
materials by you or any other visitor to the Services, or by anyone who
may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED
BY Tinkelzoo, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES
ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY
REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE,
DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT
OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY,
SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE
DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY
NOT APPLY TO YOU.
SECTION 16 - LIMITATION OF LIABILITY
TO
THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Tinkelzoo, OUR
PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS,
CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS
AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT,
INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY
KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST
SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES,
WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY
OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY
PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN
ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT
LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR
DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR
ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE
AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 17 - INDEMNIFICATION
You
agree to indemnify, defend and hold harmless Tinkelzoo, Shopify, and
our affiliates, partners, officers, directors, employees, agents,
contractors, licensors, and service providers from any losses, damages,
liabilities or claims, including reasonable attorneys’ fees, payable to
any third party due to or arising out of (1) your breach of these Terms
of Service or the documents they incorporate by reference, (2) your
violation of any law or the rights of a third party, or (3) your access
to and use of the Services.
We will notify you of any indemnifiable
claim, provided that a failure to promptly notify will not relieve you
of your obligations unless you are materially prejudiced. We may control
the defense and settlement of such claim at your expense, including
choice of counsel, but will not settle any claim requiring non-monetary
obligations from you without your consent (not to be unreasonably
withheld). You will cooperate in the defense of indemnified claims,
including by providing relevant documents.
SECTION 18 - SEVERABILITY
In
the event that any provision of these Terms of Service is determined to
be unlawful, void or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and
enforceability of any other remaining provisions.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
The
failure of us to exercise or enforce any right or provision of these
Terms of Service shall not constitute a waiver of such right or
provision.
These Terms of Service and any policies or operating
rules posted by us on this site or in respect to the Service constitutes
the entire agreement and understanding between you and us and governs
your use of the Service, superseding any prior or contemporaneous
agreements, communications and proposals, whether oral or written,
between you and us (including, but not limited to, any prior versions of
the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 - ASSIGNMENT
You
may not delegate, transfer or assign this Agreement or any of your
rights or obligations under these Terms without our prior written
consent, and any such attempt will be null and void. We may transfer,
assign, or delegate these Terms and our rights and obligations without
consent or notice to you.
SECTION 21 - GOVERNING LAW
These
Terms of Service and any separate agreements whereby we provide you
Services shall be governed by and construed in accordance with the
federal and state or territorial courts in the jurisdiction where
Tinkelzoo is headquartered. You and Tinkelzoo consent to venue and
personal jurisdiction in such courts.
SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We
reserve the right, in our sole discretion, to update, change, or
replace any part of these Terms of Service by posting updates and
changes to our website. It is your responsibility to check our website
periodically for changes. We will notify you of any material changes to
these Terms in accordance with applicable law, and such changes will be
effective on the date specified in the notice. Your continued use of or
access to the Services following the posting of any changes to these
Terms of Service constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at tinkelzoosverige@gmail.com.
Our contact information is posted below:
[INSERT TRADING NAME]
tinkelzoosverige@gmail.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]
legal notice:
Org: 910607
Adress: Takläggaregatan 15 norrköping
tel: 0730853043
e post: tinkelzoosverige@gmail.com