Welcome to tinkelzoo!

We love to give you the best service and will answer your mails fast, we will say that even if returns is not available for our costume made cages, we are here to ensure that you get your dream home for your pet, and we will answer questions quickly and update the process with you from start to the end. We send pic when we create it when we ship it and if u have any questions on how to build it at home we are here from 10:00 AM to 20:00 PM and even later if needed.

Policy for enclosure

Thank you for shopping with us. Each
of our cages is carefully handcrafted from the very beginning, which
makes every item unique. Because of the custom and handmade nature of
our products, we do not accept refunds, returns, or exchanges once an
order has been placed.

Refund for cages

No Refunds or Returns on our handmade cages

  • All sales are final.
  • We cannot accept returns or provide refunds due to change of mind, wrong size ordered, or other personal preferences unfortunately just because it's handmade.

Any

Damage

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7
days of receiving your item at tinkelzoosverige@gmail.com

We may request
photos of the damage to assess the issue. In such cases, we will work
with you to find a fair solution, which may include a replacement or
repair.

Order Cancellations

ORDER

Order Cancellations

Because
our cages are handmade to order, cancellations are only accepted within
24 hours of purchase. After this time, production has already begun and
we cannot cancel the order.


We truly appreciate your understanding and support of handcrafted work. By purchasing from our shop, you agree to this policy.


If you have any questions, please reach out to us at tinkelzoosverige@gmail.com

 

Policy for enclosure

     

     

    Refund & Return Policy


    Thank you for choosing our store. Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms outlined below.


    No Refunds, Returns, or Exchanges


    All of our cages are handcrafted from the very beginning. Due to the custom and handmade nature of our products:

    • All sales are final.
    • We do not accept returns, refunds, or exchanges under any circumstances, except as required by applicable consumer protection laws.
    • This includes (but is not limited to) cases of: change of mind, incorrect size ordered, or personal preference.



    Damaged or Defective Items


    If your order arrives damaged or defective, you must notify us within 7 calendar days of delivery by contacting [your email/contact]. To process your claim, we may request:

    • Photographic evidence of the damage or defect.
    • Proof of purchase.


    If the claim is approved, we will offer a replacement or repair at our sole discretion. No monetary refunds will be issued.


    Order Cancellations


    Because production begins immediately upon receiving your order, cancellations are only accepted within 24 hours of purchase. After this period, the order cannot be canceled or refunded.


    Agreement


    By completing your purchase, you agree to this Refund & Return Policy and acknowledge that all sales are final.

    For any questions or concerns, please contact us at: [your email/contact].